These terms of service apply to any person or entity who engages our professional services.
2.1 If you have engaged us for our production, mixing or mastering services:
2.1.1 We shall carry out these services at your reasonable direction and both you and we shall be jointly responsible for all decisions regarding the content, however in the event that an agreement cannot be reached, your decision shall be final but we shall only be obliged to re-produce, re-mix or re-master a recording up to two (2) times.
2.1.2 Unless otherwise agreed we shall deliver productions in 24-bit 44.1 kHz .WAV file format in the following versions:
2.1.3 Unless otherwise agreed we shall deliver mixes in 24-bit 44.1 kHz .WAV file format in the following versions:
2.1.4 We shall deliver masters in 24-bit 44.1 kHz .WAV file format and it shall be technically satisfactory for manufacture, broadcast and sale.
2.1.5 We shall re-record any element of the production, mix or master that you can demonstrate are technically unsatisfactory, and we shall bear any additional production costs as a result of reasonable technical dissatisfaction.
2.1.6 Partial or unfinished productions, mixes or masters will only be released to you in our discretion.
2.2 If you have engaged us as session musicians we shall use all due care and skill whilst carrying out your instructions and use suitable equipment but you shall be responsible for assessing our suitability for your purpose.
3.1 We do not claim any copyright in the files you provide to us.
3.2 We do not claim any copyright in the files we provide to you after you have paid for the service.
3.3 We shall not be held liable for any losses caused by lost or corrupted files. It is your responsibility to back up all files and recordings.
3.4 We shall however use reasonable endeavours to protect your data for up to one (1) month by storing and backing-up all valuable data and session files using an internal hard drive, a cloned internal hard drive, external archive drive and secure online back up.
You grant us the right to use your name, logo and image on our website (and on our other social media channels) and in our recording studio to publicise the fact that you have used our services for this limited purpose only unless you expressly instruct us otherwise.
5.1 The fee is non-refundable. In the event of full or partial cancellation you agree to notify us as soon as reasonably possible.
5.2 We will deliver the agreed products only after you have paid in full for the service. Until then, you will only have access to lossy compressed audio files, such as the .mp3 file format.
5.3 We reserve the right to charge a percentage of the fee in advance for any of our services.